Current Opportunities


 Date Posted

Job Title: Technical Training Senior Specialist

Northwestern Mutual

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

 We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

 What's the role?

• Applies knowledge of adult learning theories, current learning trends and technologies, and best practices when:
o Facilitating and coaching (in-person or virtually; one-on-one or to groups) operational training operational training for home office, field and other learners
o Designing/developing new or updating existing technical training material (e.g., presentations, activities, case studies, quizzes, scripts) using content provided by subject matter experts (SMEs).

• Creates operations training plans.
• May create communication plans to create awareness/desire for training offerings and other operational enhancements.

• Conducts training needs and content analyses related to operational work at all levels of the value stream
• Measures and evaluates training using business metrics to assess training impact.

• May curate and/or author new content, in consultation with SMEs, for Mutual Knowledge.

• Keeps current on his/her business-area subject matter and may expand expertise to include other areas or value streams.
• Is responsible for identifying/recommending the integration of new technical content into existing.
• Supports/contributes to efforts to deliver innovative training and improve performance in the field and home office (e.g., rubrics/matrices; virtual training; electronic performance support tools; CEB)
• May design/develop eLearning using authorware (e.g. Captivate, Articulate Storyline, Lectora).
• Mentors team members and contractors.
• Consults related to technical training with own team and external teams throughout the home office


 Bring Your Best! What this role needs:

· Bachelor’s degree in business, training, instructional design, information/library science or related field. (Professional certification or equivalent experience may be substituted for academic requirements.)
· At least 3-5 years Operations experience at NM or elsewhere in the financial/insurance industry or proven ability to learn quickly.
· 1-2 years demonstrated ability to apply adult learning theories through formal education, course work or practical experience, preferably in an operations environment.

· Strong facilitation skills – including experience in virtual facilitation.
· Strong business and technical writing.
· Computer literate with strong knowledge of Microsoft Office Suite.

· Ability to work independently and collaboratively, with proven ability to lead projects to completion in environments of ongoing change and ambiguity.
· Experience using authorware (e.g. Captivate, Articulate Storyline, Lectora) to create eLearning.
· Strong interpersonal skills and the ability to exercise good judgment and interpretive thinking.
· Industry license as needed by designated business area (or obtained within agreed upon timeframe).
· Ability to travel, if needed.

If interested, please apply here:  

Req ID: 23515
Position Type: Regular Full Time
Education Experience: Bachelor's Required
Employment Experience: 3-5 years
Licenses/Certifications: Not Applicable
FLSA Status: Exempt
Posting Date: 10/14/2018


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